Support

How can we help?

Real humans, fast replies. We respond to every inquiry within 1 hour during working hours.

TelegramFastest channel — available 24/7 including weekends. Open Telegram Support →

Email SupportFor documents, order disputes, and account queries.support@dollarisho.exchange

ComplianceAML / KYC / KYT related queries only.compliance@dollarisho.exchange

Working Hours & Response Times

Telegram: 24/7, including weekends and public holidays. First response within 1 hour; typically within minutes during peak hours.

Email (support@dollarisho.exchange): Monday–Friday, 09:00–22:00 UTC. All emails answered within 1 hour during these hours.

Compliance (compliance@dollarisho.exchange): Monday–Friday, 09:00–18:00 UTC. KYC review completed within 4 business hours.

Phone: We do not currently offer phone support. Telegram is the recommended channel for urgent matters — it is monitored around the clock.

Frequently Asked

Most orders complete in 15–60 minutes after the first network confirmation, with a median around nine minutes end-to-end. All requests are fulfilled within 24 hours — the upper bound covers AML screening, weekend volume, and edge-case reviews.